Shipping policy

Thank you for shopping at Peak Rep. We are committed to delivering your order accurately, on time, and in perfect condition.

This policy applies to all orders placed on our website.

1. Order Processing Time

All orders are processed within [1-3 business days] (unless otherwise stated on the product page).

• Orders are not processed or shipped on weekends or public holidays.

• During high-volume periods (such as sales or holidays), please allow an additional [1-2 days] for processing.

• Once your order is shipped, you will receive a confirmation email with tracking information (if applicable).

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following options:

Note: Business days exclude weekends and public holidays. Delivery times are estimates provided by the carrier and are not guaranteed.

3. Domestic Shipping ( USA )

We are proud to ship within the United States of America. Domestic orders usually arrive within the timeframe specified above. You do not need to pay customs duties or import taxes for shipments within the US.

4. International Shipping

We ship to selected countries worldwide, including the European Union.

European Union Customers:

• VAT & Duties: Depending on your order value and local laws, your package may be subject to import duties, taxes, and customs brokerage fees upon arrival in your country. These charges are the responsibility of the customer.

• We recommend checking with your local customs office for estimated costs before placing an order.

• Note: For orders under €150 sent to the EU, VAT may be collected at checkout depending on our IOSS registration status.

Rest of the World:

• Shipping times vary significantly depending on customs processing in the destination country. Delays can occasionally occur outside of our control.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to update on the carrier's system.

6. Shipping Address

Please ensure your shipping address is correct at the time of purchase. We are unable to redirect orders once they have been dispatched. If you realize you have made an error, please [contact us immediately] at [peakrep.peak@gmail.com] .

If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the cost of re-shipping.

7. Lost, Stolen, or Damaged Packages

• Lost in Transit: If your tracking status shows "delivered" but you have not received your items, please check with neighbors or your local postal service first. If you cannot locate the package, please contact us within [7 days] of the delivery date.

• Damaged in Transit: We take great care in packaging our items. However, if your order arrives damaged, please keep the original packaging and all contents. Contact us immediately at [peakrep.peak@gmail.com] with your order number, a description of the damage, and photos.

• Delayed by Customs: Please note that shipping times do not include delays caused by customs clearance in the destination country. We cannot be held responsible for these delays.

8. Contact Us

If you have any questions regarding this shipping policy or your order status, please contact us at:

Email: [peakrep.peak@gmail.com]
Response Time: We aim to respond within 24-48 hours on business days.